Gallant Chen
VP Digital Marketing, Zendesk
Gallant Chen is currently the VP of Digital Marketing at Zendesk, a customer service platform designed to bring organizations and their customers closer together. He was previously the Director of Online Marketing at SurveyMonkey and was responsible for driving online customer acquisition and conversion activities including paid search engine marketing (SEM), search engine optimization (SEO), display advertising, retargeting, etc.. Before SurveyMonkey, he was the Product Marketing Manager at Apple, and later served as the Web Marketing Manager. Before Apple he was the private equity associate at Evercore Partners from 2001 to 2002, and was the product manager at Business.com from 2000 to 2001. Gallant graduated from Stanford University with a BS in Industrial Engineering and later obtained his MBA in Marketing, Technology Management from Northwestern University – Kellogg School of Management.
Content & Articles by Gallant Chen
LA Tech Week 2025 Day 2 Recap: Startup Growth – Tuesday Oct 14
After a packed AI Building Day, we continued LA Tech Week with Startup Growth Day, a full schedule of sessions focused on go-to-market strategy, founder journeys, and scaling startups in...
LA Tech Week 2025 Day 1 Recap: AI Building – Monday Oct 13
We hosted three full days of events during LA Tech Week, each one focused on helping founders learn, connect, and build with the latest in AI and startup growth. Day...
Using Customer Feedback to Build a Product that Customers Will Love
Customer feedback is the lifeblood of successful product development, but many startups struggle with collecting, validating, and prioritizing the constant stream of input from users, advisors, and internal teams. In...
How Shaun Merritt Vibe-Coded Karrot.ai As A Solo Builder
I recently had the opportunity to chat with Shaun Merritt, cofounder and CTO of Karrot.ai, a LinkedIn ABM tool. Shaun was kind enough to share a comprehensive breakdown of how...
7 Steps to Build a Product That Sells Itself
The Founder’s Mental Health Playbook: What I Learned After Nearly Burning Out
A hard-won guide to staying mentally healthy while building a startup I founded Stitcher, the podcast platform, in 2007 and ran it for seven years until we sold in 2014....